![]() Getting them into service was more critical than a retrofit to the company’s planned standards. It snagged the planes on relatively low cost leases as COVID-19 saw airlines shrink operations. When the carrier launched operations in May 2021, it did so with a fleet of used E-Jets. Delivering a “Nice” passenger experience is critical, but controlling costs also plays a massive role in those decisions. But executives hope the airline will be seen more as a “Nice Low Cost Carrier, a niche of its own where we really focus on treating guests the right way.” Among other things, that drives the company’s cabin configuration and on-board amenities. Yes, Breeze Airways flies under the low cost carrier concept. I hope that the managers of this business are better at pilot hiring/training and plane maintenance than they are at customer service.Time for pushback of the first Breeze E-Jet departure from Palm Beach International Airport Anyone who flies on this airline should be prepared for losing any checked baggage with no recourse from the airline By all appearances, it is a poorly run, poorly managed business. No response capability to text messaging or Facebook messenger. Breeze has no customer service capability. I have received no response and no acknowledgement of my messages. I have tried repeatedly to do both over the past 24 hours. I asked her how to follow up and she told me to contact Breeze via text messaging or Facebook messenger. I waited for a response for over an hour to no avail. She told me she would have to contact her customer service people via a messaging app. There was no one in the baggage area to help me with this problem I went to the Breeze ticket counter and talked to the only person there. Now I am in San Francisco for 2 weeks with no clothes, no toilet goods, no medications, and I am missing several items I need for my work. On this flight from CVG to SFO, they lost my suitcase. ✅ Trip Verified | Breeze customer service capability is non-existent. No I don't want any future flight with you. Now I'm just hoping I will get the money back into my account instead of having to pay an extra $99 and still some dumb credit through them and having to fly with them in the future. She said it will be refund to my bank (don't know when) or I will get credit back for future flight with them. I asked her, why can't you just deduct the $99 from the ticket and refund me the remaining amount. So I asked why am I being charge an extra $99 (on top of the ticket). All of a sudden I get an email from my bank there's been a $99 transaction that I need to confirm. She explained to me it will be 99 dollars. I replied yes but I need to attach a picture of my ID. After she put me on hold like 5-6 times over the course of an hour, I finally got an email from her asking if I agree to the cancellation. ![]() ![]() Then I sent to her a different email from Priceline (where I booked the ticket). What do you mean it hasn't been uploaded. I said to her, I have the email from breeze airways with confirmation number. She couldn't find it because it hasn't been upload. Some lady answered, after explaining my whole situation, she requested that I send her the confirmation #. Changed the account name to the passenger name, that didn't work either. So I created an account under my name, look up the flight using confirmation #. I googled it and found out I need to create an account to be able to do anything. There's no customer service that you can call. Something came up and I need to cancel the flight. Not Verified | Will never book a flight with this airline. Culture has a way of infecting everything - unfortunately! Given the economy-first customer-second ethos, I found the in flight crew less than friendly or accommodating. Appreciate the idea/need for Breeze but monopolies fail for a reason-poor customer service. CRAZY IDEA: for long haul flights charge a few $ more (after all, you have a monopoly on the route) and provide free food options (how about a sandwich?) for first class. Finally, I appreciate the free M&Ms but asking me to pay for the only food option-crackers/cheese-was a bit much. Brought my iPad for entertainment but as we settled in at 30,000 feet was told that if I didn’t have the App / paid for service (which you couldn’t do in flight) you were out of luck-this should be written in bold letters on the side of the plane! A five hour flight without internet or entertainment, lovely. By the time I got in there was no bag space anywhere near my row (silly/easily avoidable). ✅ Trip Verified | So, appreciated the direct service from JAX to LAX (the only one available) but, as a first time Breeze flyer have a variety of “issues”: flew “first class” yet boarding was not staggered so they called all zones at once (huh?). ![]()
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